- Policies and Practices
Policies and Practices
We at dimend SCAASI believe the mark of a diligent company is to stand behind its products even years after they were produced, to always make truthful presentations of its products and services, deliver outstanding quality and value and more importantly, to provide an exemplary customer service.
Loose Diamonds, Certifications and Upgrades:
dimend SCAASI is proud to offer some of the finest natural diamonds available anywhere. For your protection, a diamond you purchase should be independently certified and although there are many Laboratories out there, we strongly believe the GIA and AGS Labs are the strictest in the business and so, to assure you receive the best value, you will only find on our site diamonds certified by these two esteemed labs.
Our Superideal, Preferred and Excellent Cut Grade Round diamonds can be upgraded at full value towards other goods and services we offer. Simply, send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable retail value.
dimend SCAASI now offers lab grown diamonds through NUMINED. Round natural diamonds are eligible for upgrade to a NUMINED lab grown diamond at 70% of your natural diamond's current market value which is to be no greater than the original purchase price.
Conflict Free Guarantee:
dimend SCAASI, as well as the global diamond community, has zero tolerance policy towards conflict diamonds. We fully support the Kimberly Process which tracks diamonds from mine to market. At dimend SCAASI, we only purchase diamonds from the most respected diamond suppliers who, like us, enforce the standards established by the Kimberley Process. All dimend SCAASI diamonds are warranted to be conflict free.
In many African nations, diamonds are a major source of good, employing and providing healthcare to thousands. For more information on this issue, please visit DiamondFacts.org
First Year Free Maintenance:
When buying any of our rings you will receive 1 full year of sizing (where applicable), cleaning and polishing at no cost.
We thank you again for your interest in dimend SCAASI and look forward to creating your order, and have you join our family of clients.