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FREE INSURED FEDEX SHIPPING, 30-DAY RETURNS, LIFETIME WARRANTY.
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Return Policy

We at dimend SCAASI appreciate the opportunity to serve you, and create any of our unique styles for you. Our masterfully created designs are carefully made to the strictest quality control- that’s our promise to you, and this is why thousands of couples have selected dimend SCAASI in the USA and Worldwide.

If for any reason we have not exceeded your expectations, you can return your online purchase within 30 days of receipt. Simply contact us for authorization and we will provide you with a free return label. Refunds will be executed within 30 days of receipt of the item. First time online purchases may be returned for full refund or store credit — excluding setting labor charges on customer provided diamonds, rush fees and appraisal charges. One per customer. Purchases made with store credit, may only be returned for store credit. One per customer. Once this store credit is used, sales are final. In-store & virtual appointment purchases and special orders with changes to our existing styles are eligible for exchange or store credit only. One per customer.

Please don’t hesitate to contact us with any questions or use our Quick Help for immediate assistance. American Express Payments: A restocking fee of 3.5% will be assessed on all returns or cancellations. To avoid this fee, please check out using Affirm.

Please note that items showing signs of wear or those that have been set, engraved, altered, resized by a jeweler other than dimend SCAASI, or damaged in any way, cannot be accepted for return. Returns without “Return Merchandise Authorization” Number (RMA), and packages that are improperly packaged, or uninsured, will be refused receipt. dimend SCAASI is NOT responsible for loss or damage of return shipments.

All orders are shipped upon completion. If you opt to leave your finished order with us for delivery at a later date, the 30-day Return Policy will apply from the date the order was actually ready for delivery.

Our Return Policy for Various Products

As a jewelry brand, we understand that choosing the perfect piece of jewelry can be a significant investment. That is why we want you to feel confident with every purchase you make from us. Our return policy for various products is designed to give you peace of mind when shopping with us. If for any reason, you are not satisfied with your purchase, you may return it to us within 30 days of delivery for a full refund or exchange. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you have any questions about our return policy, please do not hesitate to contact our friendly customer service team, and we will be more than happy to assist you. We value your trust in us and look forward to serving you with the best products and services.

Loose Diamonds

If for any reason the loose diamond you received does not exceed your expectations, you can return your online purchase within 30 days of receipt. Simply contact us for authorization and we will provide you with a free return label. Refunds will be executed within 30 days of receipt of the item. First time online purchases may be returned for full refund or store credit. One per customer. Purchases made with store credit, may only be returned for store credit. One per customer. Once this store credit is used, sales are final. In-store & virtual appointment purchases are eligible for exchange or store credit only. One per customer.

Please contact us to receive a “Return Merchandise Authorization” number (RMA) and shipping information. Diamonds (or any merchandise) returned without RMA will not be accepted. Please include all paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via insured carrier, (we recommend FedEx), and must be insured at your purchase amount.

If you plan on purchasing a loose diamond from us to be set into a setting not created by dimend SCAASI, please inspect your loose diamond prior to having it set. It’s best to have a setting created by dimend SCAASI since our ring styles are made to order for your diamond’s exact dimensions and are set by expert setters. Therefore, if a diamond is set by another jeweler into a setting that dimend SCAASI did not create, the diamond is non-returnable.

Engagement Rings

dimend SCAASI offers CAD designed engagement rings. Although this process is more pricey, it assures a perfect fit of your new diamond to its setting and eliminates the possibility of the diamond becoming loose easily. Simply put, our engagement rings are of the highest quality available anywhere.

Each and every engagement ring featured on our site is made to order. Existing styles bought on our site are eligible for a refund within 30 days of receipt. One per customer. In-store & virtual appointment purchases and special orders with changes to our existing styles are eligible for exchange or store credit only within 30 days of receipt. One per customer. Orders returned or exchanged for new items are subject to additional costs — new CAD design fee, labor, metal, and melee exchange charges. Special orders of rings not featured on our site can be returned for store credit or exchanged at scrap metal value – this includes order cancellations. Cancellations of orders in process are processed as store credit.

Please contact dimend SCAASI within those 30 days to receive a “Return Merchandise Authorization” number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include all paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via any carrier (we recommend FedEx) and must be insured for your purchase amount.

If a setting created for a customer’s existing diamond or gemstone is not set by dimend SCAASI, the setting is non-returnable and the warranty is void.

Wedding Rings

dimend SCAASI offers uniquely made-to-order wedding rings for both men and women. Online orders for wedding rings featured on our site can be returned for a full refund within 30 days of receipt. Special orders of wedding rings or customized versions of wedding rings on our site can be returned for store credit or exchange. One per customer. Orders returned or exchanged for new items are subject to additional costs — new CAD design fee, labor, metal, and melee exchange charges. Special orders of rings not featured on our site can be returned for store credit or exchanged at scrap metal value – this includes order cancellations. Cancellations of orders in progress are processed as store credit. One per customer.

Please contact us within 30 days to receive a “Return Merchandise Authorization” number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include all paperwork received from us with your return.

Eternity and Anniversary Bands

dimend SCAASI offers CAD-created diamond eternity rings set with fine diamonds of at least G-VS quality (unless noted otherwise) and/or Gemstones. Each and every diamond ring featured on our site are made to order. As such, our Eternity, Diamond, and Anniversary rings, including special orders of items not featured on our site, can only be returned for store credit or exchange. This also includes order cancellations. Orders returned or exchanged for new items are subject to additional costs — new CAD design fee, labor, metal, and melee exchange charges.

Please contact us within 30 days to receive a “Return Merchandise Authorization” number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include all paperwork received from us with your return.

We thank you again for your interest in dimend SCAASI! We look forward to creating your order and have you join our family of clients.

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For almost three decades, we have been dedicated to earning our clients’ trust, and we take pride in the long-standing relationships we have built with them over the years.

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Nestled in the heart of Chicago's iconic Jeweler's Row on Wabash Street, our boutique is the destination for the most sought-after engagement rings Chicago couples adore.