We at dimend SCAASI™ appreciate the opportunity to serve you, and create any of our unique styles for you. Our hand-crafted masterfully created designs are carefully made to the strictest quality control — that's our promise to you, and this is why thousands of couples have selected dimend SCAASI™ in the USA and Worldwide!

If for any reason we have not met or exceeded your expectations, you are welcome to return your merchandise and receive full credit. You may also exchange it with a different style. Please don't hesitate to email us with any questions at sales@dimendSCAASI.com or click the Chat button on the left for assistance.

American Express Card Holders: A restocking fee of 3.5% will be assessed on all returns or cancellations - no exceptions.

Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than dimend SCAASI), or damaged in any way, cannot be accepted for return.

Returns without "Return Merchandise Authorization" Number (RMA), and packages that are improperly packaged, or uninsured, will be refused receipt. dimend SCAASI is NOT responsible for loss or damage of return shipments.

All orders are shipped upon completion. If you opt to leave your finished order with us for delivery at a later date, the 30-day Return Policy will apply from the date the order was actually ready for delivery.

Please read the following specifications which may apply to your order in case of return:

Loose Diamonds:
dimend SCAASI™ is in the business of selling fine certified diamonds.
Any Loose Diamond purchased from dimend SCAASI™ can be returned for a full refund within 30 days of signed receipt. You must contact dimend SCAASI™ within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Diamonds (or any merchandise) returned without RMA will not be accepted. Please include ALL paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $250 replacement fee. Returns should be sent via any carrier, (we recommend US Express Mail), and must be insured for your purchase amount. The post mark on your package must show a date of no later than 30 days from when you originally received your order.

Engagement Rings:
dimend SCAASI™ offers hand-crafted engagement rings.
If your new ring does not meet your expectations, you can return it for a full refund within 30 days of signed receipt. (For Tension Rings, please refer to Tension Rings below). Custom designs and/or modifications made to our styles, as well as Bezel set rings, may be returned for store credit only.
You must contact dimend SCAASI™ within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include ALL paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $250 replacement fee. Returns should be sent via any carrier (we recommend US Express Mail) and must be insured for your purchase amount. The post mark on your package must show a date of no later than 30 days from when you originally received your order.

Tension Rings:
dimend SCAASI offers Tension Rings made by Gelin Abaci.
Tension rings are made to fit your new diamond and finger size, and cannot be re-sized. If the Tension ring you received is too small or too large, dimend SCAASI will replace the ring (at any time) with a new one, at a fee of $200 in White or Yellow Gold and $475 in Platinum PLUS shipping (Tension rings with side pave' diamonds are subject to additional fees, please contact us for details). These fees are subject to change without prior notice.
Tension Rings that have been modified, engraved or subjected to excessive damage cannot be replaced.
Straight returns and/or order cancellation of Tension Rings are eligible for store credit only, no exceptions.

Note: Due to the unique characteristics of Tension settings, they can only be serviced through an authorized Gelin Abaci dealer. Having your Tension ring serviced by anyone other than Gelin Abaci or its authorized dealers will void the warranty.

Wedding Bands:
dimend SCAASI™ offers unique wedding band creations for both men and women.
If your new ring does not meet or exceed your expectations, you can return it for a full refund within 30 days of signed receipt. Custom made wedding bands are eligible for a store credit only, no exceptions. You must contact dimend SCAASI™ within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without a RMA will not be accepted. Please include ALL paperwork received from us with your return.

Eternity and Diamond Bands:
dimend SCAASI™ offers hand-crafted Diamond Bands and Eternity Bands (ETB), set with fine Diamonds and/or Gemstones. In the event your Diamond Band, or Eternity Band does not meet or exceed your expectations, you can return it for a full refund within 30 days of receiving your merchandise. ETB made for a finger size smaller than 4.5 and/or larger than 7.25, as can only be returned for a store credit. Custom made ETB not offered regularly on our site can only be returned for a store credit. Please contact us within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without a RMA will not be accepted. Please include ALL paperwork received from us with your return.

engLISH Collection Rings:
dimend SCAASI's engLISH Collection bands are made each time to fit a particular finger size and undergoes days of meticulous hand-crafting and finishing. We regret we can only accept engLISH collection ring returns for store credit.

We thank you again for your interest in dimend SCAASI™ and look forward to creating your order, and have you join our family of clients.