We at dimend SCAASI™ appreciate the opportunity to serve you, and create any of our unique styles for you. Our hand-crafted masterfully created designs are carefully made to the strictest quality control — that's our promise to you, and this is why thousands of couples have selected dimend SCAASI™ in the USA and Worldwide!

If for any reason we have not met or exceeded your expectations, you are welcome to return your merchandise for credit or exchange.
Please don't hesitate to email us with any questions at sales@dimendSCAASI.com or use Live Help for immidiate assistance.

Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than dimend SCAASI), or damaged in any way, cannot be accepted for return.

Returns without "Return Merchandise Authorization" Number (RMA), and packages that are improperly packaged, or uninsured, will be refused receipt. dimend SCAASI is NOT responsible for loss or damage of return shipments.

All orders are shipped upon completion. If you opt to leave your finished order with us for delivery at a later date, the 30-day Return Policy will apply from the date the order was actually ready for delivery.

Items discounted or sold at prices below those offered on our site are non-returnable.

Please read the following specifications which may apply to your order in case of return:

Loose Diamonds:
dimend SCAASI™ is in the business of selling fine certified diamonds.
Any Loose Diamond purchased from dimend SCAASI™ can be returned within 30 days of receipt/inspection for exchange or store credit.

Please contact us within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Diamonds (or any merchandise) returned without RMA will not be accepted. Please include all paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $250 replacement fee. Returns should be sent via any carrier, (we recommend US Express Mail), and must be insured for your purchase amount. The post mark on your package must show a date of no later than 30 days from when you originally received your order.

Engagement Rings:
dimend SCAASI™ offers hand-crafted, CAD engagement rings designs.
Each and every engagement ring featured on our site is hand-crafted and made to order. As such, our engagement rings can be returned for exchange or store credit within 30 days of receipt. Special orders of rings not featured on our site can be returned for store credit or exchange - this includes order cancellations (For Tension Rings, please refer to Tension Rings below). Cancellations of orders in process are processed as store credit.

Please contact dimend SCAASI™ within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include ALL paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $250 replacement fee. Returns should be sent via any carrier (we recommend US Express Mail) and must be insured for your purchase amount. The post mark on your package must show a date of no later than 30 days from when you originally received your order.

Tension Rings:
dimend SCAASI offers Tension Rings made by Gelin Abaci.
Tension rings are made to fit your new diamond and finger size, and cannot be re-sized. If the Tension ring you received is too small or too large, dimend SCAASI will replace the ring (at any time) with a new one. Replacement fees may vary depending on your style number. Shipping charges will apply to cover insured shipping to Gelin Abaci and back to you. Tension Rings that have been modified, engraved or subjected to excessive damage cannot be replaced or exchanged. Returns and/or order cancellations of Tension Rings are eligible for store credit.

Note: Due to the unique characteristics of Tension settings, they can only be serviced through an authorized Gelin Abaci dealer. Having your Tension ring serviced by anyone other than Gelin Abaci or its authorized dealers will void the warranty.

Wedding Bands:
dimend SCAASI™ offers unique wedding band creations for both men and women. Each and every wedding band featured on our site is hand-crafted and made to order. As such, our Wedding Bands can be returned for exchange or store credit within 30 days of receipt. Special orders of rings not featured on our site can be returned for store credit or exchange - this includes order cancellations.

Please contact us within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without a RMA will not be accepted. Please include ALL paperwork received from us with your return.


Eternity, Diamond & Anniversary Bands:
dimend SCAASI™ offers hand-crafted Diamond Bands and Eternity Bands set with fine Diamonds and/or Gemstones. Each and every diamond rings featured on our site is hand-crafted and made to order. As such, our Eternity, Diamond and Anniversary bands can only be returned for exchange or store credit within 30 days of receipt. Special orders of ring not featured on our site can be returned for store credit or exchange - this includes order cancellations.

Please contact us within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without a RMA will not be accepted. Please include ALL paperwork received from us with your return.

engLISH Collection Rings:
dimend SCAASI's engLISH Collection bands are made each time to fit a particular finger size and undergoes days of meticulous hand-crafting and finishing. We regret we can only accept engLISH collection ring returns for store credit or exchange.

We thank you again for your interest in dimend SCAASI™ and look forward to creating your order, and have you join our family of clients.