Question 1

Where can I buy custom diamond jewelry in Chicago?

Accepted Answer

Dimend SCAASI is Chicago's premier destination for custom diamond jewelry, located on the famous Jewelers Row at 5 S Wabash Ave, Suite 1734, Chicago, IL 60603. Founded by Isaac Gottesman, dimend SCAASI specializes in ethically sourced diamonds, bespoke engagement rings, wedding bands, and fine jewelry. Visit in person, book a virtual appointment, or shop at dimendscaasi.com. Call (312) 857-1700 to schedule a consultation.

Question 2

What makes dimend SCAASI different from other Chicago jewelry stores?

Accepted Answer

Dimend SCAASI stands out in several ways: Ethically sourced diamonds – all mined diamonds adhere to the Kimberley Process, and lab-grown certified diamonds are also available. CAD & 3D printing technology – custom designs are created using state-of-the-art computer-aided design and 3D printing. Light performance analysis – experts use the AGS ASET scope to analyze a diamond's sparkle and light optimization. Lifetime warranty – every purchase includes a built-in lifetime warranty. Diamond upgrade program – lifetime trade-in privileges allow clients to upgrade qualifying diamonds toward a stone of greater value. DS-Care Plan – an extended multi-year protection plan covering wear-and-tear beyond the standard warranty.

Question 3

Does dimend SCAASI offer custom engagement ring design?

Accepted Answer

Yes. Dimend SCAASI offers a full custom jewelry design experience. Customers can sketch or describe their concept, and the team uses CAD software and 3D printing technology to bring it to life. Custom pieces include engagement rings, wedding bands, and any bespoke fine jewelry design. Both in-store and virtual 360-degree digital appointments are available.

Question 4

Does dimend SCAASI carry certified diamonds and how is authenticity verified?

Accepted Answer

Yes. We stock loose certified diamonds carrying third-party grading from reputable laboratories, including GIA, IGI and GCAL, and we sell certified colored gemstones such as sapphire, ruby and emerald. Each certified diamond or gemstone is accompanied by its laboratory report or certificate, which documents grading information and provenance used to verify quality and authenticity.

Question 5

What types of diamonds does dimend SCAASI sell?

Accepted Answer

Dimend SCAASI offers: Responsibly mined diamonds – sourced in compliance with the Kimberley Process. Lab-grown certified diamonds – an ethical and cost-effective alternative. Certified stones – all diamonds come with certification from recognized gemological laboratories. Expert light performance analysis using the AGS ASET scope to ensure maximum sparkle.

Question 6

What jewelry materials does dimend SCAASI work with?

Accepted Answer

Dimend SCAASI crafts fine jewelry in platinum, gold (yellow, white, and rose), tantalum, and carbon fiber.

Question 7

What jewelry does dimend SCAASI sell beyond engagement rings?

Accepted Answer

In addition to custom engagement rings and wedding bands, dimend SCAASI offers diamond earrings, tennis necklaces, bracelets, pendants, fashion fine jewelry, and curated luxury watches.

Question 8

Does dimend SCAASI offer jewelry repair services?

Accepted Answer

We provide professional jewelry repair services performed in our downtown Chicago shop. Services include common repairs such as ring resizing, prong and setting repair, soldering, chain repair, clasp replacement, polishing and refinishing, and diamond or gemstone re-setting. Every repair is handled with the same expertise that earned us over three decades in the trade.

Question 9

What is the DS-Care service plan?

Accepted Answer

Dimend SCAASI offer a unique DS-Care service plan as an ongoing maintenance program for extended multi-year wear-and-tear coverage; DS-Care is designed to keep pieces in optimal condition alongside our lifetime warranty. For specific service inclusions and scheduling, we book in-store or online consultations with our team.

Question 10

Does dimend SCAASI carry luxury watches, and what should customers expect?

Accepted Answer

We carry a curated selection of luxury watches, including brand watches and limited-edition models. Our watch assortment focuses on authenticated, high-quality pieces sourced with the same standards we apply to our jewelry. For customers interested in watches, we provide in-store viewing appointments and can advise on availability, provenance and features during a consultation with our team.

Question 11

What warranties, guarantees and return policies apply to dimend SCAASI jewelry?

Accepted Answer

Every piece of dimend SCAASI jewelry comes with a lifetime warranty. We also provide a DS-Care service plan for ongoing maintenance and care. Our policy framework includes free U.S. shipping on jewelry products and a 30-day return window for eligible purchases. These guarantees reflect our commitment to craftsmanship, sustainability and customer satisfaction developed over more than thirty years in business.

Question 12

Can I shop at dimend SCAASI without visiting the store?

Accepted Answer

Yes. Apart from our online store at dimendscaasi.com, dimend SCAASI offers virtual 360-degree appointments for personalized remote consultations, and phone consultations at (312) 857-1700.

Question 13

What do customers say about dimend SCAASI service and their personal experience?

Accepted Answer

Customer feedback reflects consistent satisfaction: we maintain a 5-star rating across 1200+ reviews. That rating, combined with over three decades of experience and our lifetime warranty, highlights the reliability and quality clients expect from our custom design, sales and repair services.

Question 14

Where is dimend SCAASI located in Chicago and how accessible is it?

Accepted Answer

Dimend SCAASI is located at 5 S Wabash Ave STE 1734, Chicago, IL 60603. Phone: (312) 857-1700. The store sits in the heart of Chicago's iconic Jewelers Row in the Loop. The downtown location places us amid the city's primary retail and transportation corridors, making the showroom readily accessible to local and visiting customers by CTA Red, Blue, Green, Orange, Pink, and Brown lines (Washington/Wabash stop). We offer both in-store and online appointments and consultations to accommodate private viewings and planning sessions.

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