Return Policy

We at dimend SCAASI appreciate the opportunity to serve you, and create any of our unique styles for you. Our masterfully created designs are carefully made to the strictest quality control- that's our promise to you, and this is why thousands of couples have selected dimend SCAASI in the USA and Worldwide.

If for any reason we have not met or exceeded your expectations, you are welcome to return your merchandise for credit or exchange within 30 days of receipt of merchandise.

Please don't hesitate to contact us with any questions or use our Live Help for immediate assistance.
American Express Card Holders: A restocking fee of 3.5% will be assessed on all returns or cancellations.

Please note that items showing signs of wear or those that have been set, engraved, altered, resized by a jeweler other than dimend SCAASI, or damaged in any way, cannot be accepted for return.
Returns without "Return Merchandise Authorization" Number (RMA), and packages that are improperly packaged, or uninsured, will be refused receipt. dimend SCAASI is NOT responsible for loss or damage of return shipments.
All orders are shipped upon completion. If you opt to leave your finished order with us for delivery at a later date, the 30-day Return Policy will apply from the date the order was actually ready for delivery.

Loose Diamonds:

dimend SCAASI is in the business of selling fine certified diamonds. Our Superideal, Preferred and Excellent Cut Grade Round diamonds can be upgraded at full value towards other goods and services we offer. Simply, send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable retail value.

dimend SCAASI now offers lab grown diamonds through NUMINED. Round natural diamonds are eligible for upgrade to a NUMINED lab grown diamond at 70% of your natural diamond's current market value which is to be no greater than the original purchase price.

Please contact us to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Diamonds (or any merchandise) returned without RMA will not be accepted. Please include all paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via insured carrier, (we recommend FedEx), and must be insured at your purchase amount.

Engagement Rings:

dimend SCAASI offers CAD designed engagement rings. Although this process is more pricey, it assures a perfect fit of your new diamond to its setting and eliminates the possibility of the diamond becoming loose easily. Simply put, our engagement rings are of the highest quality available anywhere.

Each and every engagement ring featured on our site is made to order. As such, our engagement rings can be returned for exchange or store credit one time within 30 days of receipt. Additonal changes after the initial exchange will be subject to additional costs -- a new CAD design fee, labor, and metal charges. Special orders or rings not featured on our site can be returned for store credit or exchange at scrap metal value - this includes order cancellations (For Tension Rings, please refer to Tension Rings below). Cancellations of orders in process are processed as store credit.

Please contact dimend SCAASI within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please includeall paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via any carrier (we recommend FedEx) and must be insured for your purchase amount.

Tension Rings:

dimend SCAASI is a Gelin Abaci Tension rings authorized dealer in Chicago. 
Tension rings are made to fit your new diamond and finger size, and cannot be re-sized. If the Tension ring you received is too small or too large, dimend SCAASI will replace your ring (at any time) with a new one. Replacement fees may vary depending on your style. Shipping charges will apply to cover insured shipping to Gelin Abaci and back to you. Tension Rings that have been modified, engraved or subjected to excessive damage cannot be replaced or exchanged. Returns and/or order cancellations of Tension Rings are eligible for store credit only.
Note: Due to the unique characteristics of Tension settings, they can only be serviced through an authorized Gelin Abaci dealer. Having your Tension ring serviced by anyone other than Gelin Abaci or its authorized dealers will void the warranty.

Wedding Rings:

dimend SCAASI offers unique custom wedding rings for both men and women. Each and every wedding band featured on our site is made to order. As such, our Wedding rings can be returned for exchange or store credit one time within 30 days of receipt. Additonal changes after the initial exchange will be subject to additional costs -- a new CAD design fee, labor, and metal charges. Special orders of rings not featured on our site can be returned for store credit or exchange at scrap metal value - this includes order cancellations.

Please contact us within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please includeall paperwork received from us with your return.

Eternity, Diamond & Anniversary Bands:

dimend SCAASI offers CAD-created Diamond eternity rings set with fine Diamonds of at least G-SI1 quality (unless noted otherwise) and/or Gemstones. Each and every diamond ring featured on our site is made to order. As such, our Eternity, Diamond and Anniversary rings, including special orders of items not featured on our site, are final sale and cannot be returned. This also includes order cancellations.

Please contact us within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include all paperwork received from us with your return.

English Collection Rings:

dimend SCAASI engLISH collection bands are made each time to fit a particular finger size and undergoes days of meticulous hand-crafting and finishing. Therefore, rings in the engLISH collection are final sale and cannot be returned.

We thank you again for your interest in dimend SCAASI! We look forward to creating your order and have you join our family of clients.

Design & Developed by KEYIDEAS