Below you will find a list of frequently asked questions regarding sales information. This section aims to provide you with helpful and informative answers to the most common queries related to sales, such as pricing, promotions and discounts.
What Services Does My Online Purchase Come With?
We are pleased to offer you the first sizing free of charge within the first year of receiving your item, subject to eligibility. Simply reach out to us, and we will provide you with a pre-paid shipping label for the process. Please note that if multiple sizings are required, a fee will be applicable. For international orders, shipping charges will apply. During our 30-day return policy, if your ring needs to be re-manufactured and the cost remains the same as the original, there will be no additional charge. However, outside of the 30-day window but within the one-year period for re-sizing, a fee will apply. Kindly note that each item is meticulously crafted from scratch and hand-polished, so slight variations from the original may occur. Eternity bands cannot be resized as they need to be entirely re-created. Certain ring styles may have limitations on sizing due to design or multiple size requirements. Therefore, it is crucial to ensure the correct size is ordered at the time of purchase. For first-time purchases, full refunds or store credit can be arranged, excluding setting labor charges on customer-provided diamonds, rush fees, and appraisal charges. This offer is limited to one per order. Special orders with modifications to our existing styles are eligible for exchange or store credit only, limited to one per order. Purchases made with store credit are eligible for return as store credit only, limited to one per order. International orders will incur a shipping fee.
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30 Day Return Policy
What Is Your Return Policy?
Your online purchase can be returned for a full refund within 30 days of receiving your merchandise — excluding setting labor charges on customer provided diamonds, rush fees and appraisal charges. We will provide you with a free return label. In-store purchases and custom orders are only eligible for exchange or store credit. First time online purchases may be returned for full refund or store credit. One per order. Purchases made with store credit, may only be returned for store credit. One per order. International orders are subject to a shipping fee.
What Does Your Warranty Cover?
At dimend SCAASI Jeweler, we provide a lifetime warranty specifically covering manufacturing defects, separate from normal wear and tear. It is important to note that if any work is performed on our rings by another jeweler, it will void the warranty we offer. We cannot assume responsibility for any modifications or repairs conducted by a different jeweler.
About Our DS-Care Service Plan
We understand that life can bring unexpected challenges, which is why we provide our customers with an extended service plan. This plan offers additional peace of mind by covering damages that go beyond normal wear-and-tear. We believe in taking care of your special pieces, ensuring they remain protected throughout life’s twists and turns.DS-CARE SERVICE PLAN
Do You Offer An Upgrade Policy?
For Mined Diamonds: Our Ideal Triple Excellent Cut Grade certified mined round diamonds can be upgraded towards a mined diamond replacement of at least 2X greater value. Simply send or bring your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable value towards the upgrade. For Lab Grown Diamonds: Our lab grown certified diamonds can be upgraded towards a lab grown diamond replacement of at least 2X or greater value. Simply bring in or send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. In the event of market decline, your diamond will retain comparable value towards the upgrade. Full market value is to be no greater than the original purchase price.
Do You Have Rings I Can Buy And Leave With Same Day?
Our store does have a wide selection of rings, earrings, necklaces and bracelets that you can pay for and leave with same day. With wedding bands, if it can be sized and it is in the correct style and metal you want, we can usually deliver the rings from our cases. Concerning engagement rings, the styles in our cases are samples that we place orders off of with our workshops. We like to start from scratch for your finger size and metal requirements and for your stone shape and carat weight. It’s better for the integrity of the ring.
How Can I Figure Out Ring Size? For Him? For Her?
dimend SCAASI Jeweler offers free finger sizer. You can request a printable ring sizer from us on our website. Wider rings usually translate to needing a larger finger size than a thin ring. There isn’t a formula for this, but in general, depending on the width, the finger size will need to be ¼ – ½ larger if the band is wide and you were sized with a thin finger sizer. Comfort fit also makes a band fit larger.
Does dimend SCAASI Offer Custom Designs?
Yes! dimend SCAASI Jeweler is a designer of fine Jewelry in Chicago. Since most of our rings start out with CAD technology, we can accommodate most requests. Our fee for CAD creations starts at $350 and up, depending on the complexity of the rings. dimend SCAASI does not duplicate designer rings out of respect to other designers’ intellectual property.
1. Tell Us What You Have In Mind
2. If You Have The Picture Then Please Share It With Us
3. Setup Appointment
Can I Make Changes To An Existing Style On Your Website?
Yes! Most of our pieces are made to order, so you can change an existing style, combine existing styles, or you can send us an image of a style you don’t see on our website and we can give you a quote! You don’t pay extra for the customization — only for the parts: metal, labor, and diamonds (if any). Contact Us.
Can I Purchase A Setting Without The Main Diamond If I Already Have One?
No, at this time we only sell our settings with an accompanied diamond purchased from us.
Can I Purchase A Diamond From dimend SCAASI And Have It Set Into My Own Setting?
If you plan on purchasing a loose diamond from us to be set into a setting not created by dimend SCAASI, please inspect your loose diamond prior to having it set. It’s best to have a setting created by dimend SCAASI since our ring styles are made to order for your diamond’s exact dimensions and are set by expert setters. Therefore, if a diamond is set by another jeweler into a setting that dimend SCAASI did not create, the diamond is non-returnable.
Does dimend SCAASI Purchase Jewelry Not Purchased From Its Store?
We do not buy back jewelry because we do not sell previously worn items. dimend SCAASI Jeweler is a custom design house so everything we create starts from scratch. However, if you have gold you wish to sell, we can give you a very fair scrap value for the gold based on the daily market.
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