Frequently Asked Questions

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at
888-502-1700
or contact us here.

Policies And Practices

We at dimend SCAASI believe the mark of a diligent company is to stand behind its products even years after they were produced, to always make truthful presentations of its products and services, deliver outstanding quality and value and more importantly, to provide an exemplary customer service.

Below is an outline of our policies and practices - please feel free to email us with any questions at sales@dscaasi.com or use Quick Help with one of our sales professionals.

Loose Diamonds, Certifications and Upgrades:

dimend SCAASI is proud to offer some of the finest diamonds available anywhere. For your protection, a diamond you purchase should be independently certified and although there are many Laboratories out there, we strongly believe the GIA, AGS, IGI, GCAL and GSI (Gemological Science International) Labs are the strictest in the business and so, to assure you receive the best value, you will only find on our site diamonds certified by these esteemed labs.

For Mined Diamonds:

Our Ideal and Excellent Cut Grade mined round diamonds can be upgraded at full value towards a replacement of at least 2X or greater value. Simply send or bring your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable retail value towards the upgrade.

Switching from a Mined Diamond to a Lab Grown Diamond:

Dimend SCAASI now offers lab grown diamonds through NUMINED. Round natural diamonds are eligible for upgrade to a NUMINED lab grown diamond at your natural diamond's current market value*. The purchase price of the new lab grown diamond must be at least 2X the value of your original mined diamond purchase price.

For Lab Grown Diamonds:

Our lab grown diamonds can be upgraded at full value towards a replacement of at least 50% or greater value. Simply send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. In the event of market decline, your diamond will retain comparable retail value towards the upgrade.

Conflict Free Guarantee:

dimend SCAASI, as well as the global diamond community, has zero tolerance policy towards conflict diamonds. We fully support the Kimberly Process which tracks diamonds from mine to market. At dimend SCAASI, we only purchase diamonds from the most respected diamond suppliers who, like us, enforce the standards established by the Kimberley Process. All dimend SCAASI diamonds are warranted to be conflict free.
In many African nations, diamonds are a major source of good, employing and providing healthcare to thousands. For more information on this issue, please visit DiamondFacts.org

First Year Free Maintenance:

When buying any of our rings you will receive 1 full year of sizing (where applicable), cleaning and polishing at no cost.

We thank you again for your interest in dimend SCAASI and look forward to creating your order, and have you join our family of clients.

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