Frequently Asked Questions

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at
888-502-1700
or contact us here.

Return Policy

We at dimend SCAASI appreciate the opportunity to serve you, and create any of our unique styles for you. Our masterfully created designs are carefully made to the strictest quality control- that's our promise to you, and this is why thousands of couples have selected dimend SCAASI in the USA and Worldwide.

If for any reason we have not exceeded your expectations, you can return your online purchase within 30 days of receipt. Simply contact us for authorization and we will provide you with a free return label. Refunds will be executed within 14 days of receipt of the item. Instore purchases, custom orders, and orders that require consultation are eligible for exchange or store credit only.

Please don't hesitate to contact us with any questions or use our Quick Help for immediate assistance.
American Express and PayPal Payments: A restocking fee of 3.5% will be assessed on all returns or cancellations.

Please note that items showing signs of wear or those that have been set, engraved, altered, resized by a jeweler other than dimend SCAASI, or damaged in any way, cannot be accepted for return.
Returns without "Return Merchandise Authorization" Number (RMA), and packages that are improperly packaged, or uninsured, will be refused receipt. dimend SCAASI is NOT responsible for loss or damage of return shipments.

All orders are shipped upon completion. If you opt to leave your finished order with us for delivery at a later date, the 30-day Return Policy will apply from the date the order was actually ready for delivery.

Loose Diamonds:

dimend SCAASI is in the business of selling fine certified diamonds. Our Ideal and Excellent Cut Grade Round diamonds can be upgraded at full value towards a replacement of at least 2X or greater value. Simply, send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable retail value.

dimend SCAASI now offers lab grown diamonds through NUMINED. Round natural diamonds are eligible for upgrade to a NUMINED lab grown diamond at 70% of your natural diamond's current market value which is to be no greater than the original purchase price.

Please contact us to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Diamonds (or any merchandise) returned without RMA will not be accepted. Please include all paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via insured carrier, (we recommend FedEx), and must be insured at your purchase amount.

Engagement Rings:

dimend SCAASI offers CAD designed engagement rings. Although this process is more pricey, it assures a perfect fit of your new diamond to its setting and eliminates the possibility of the diamond becoming loose easily. Simply put, our engagement rings are of the highest quality available anywhere.

Each and every engagement ring featured on our site is made to order. As such, our engagement rings can be returned for exchange or store credit one time within 30 days of receipt. Additonal changes after the initial exchange will be subject to additional costs -- a new CAD design fee, labor, and metal charges. Special orders or rings not featured on our site can be returned for store credit or exchange at scrap metal value - this includes order cancellations (For Tension Rings, please refer to Tension Rings below). Cancellations of orders in process are processed as store credit.

Please contact dimend SCAASI within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please includeall paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via any carrier (we recommend FedEx) and must be insured for your purchase amount.

Wedding Rings:

dimend SCAASI offers unique custom wedding rings for both men and women. Each and every wedding band featured on our site is made to order. As such, our Wedding rings can be returned for exchange or store credit one time within 30 days of receipt. Additonal changes after the initial exchange will be subject to additional costs -- a new CAD design fee, labor, and metal charges. Special orders of rings not featured on our site can be returned for store credit or exchange at scrap metal value - this includes order cancellations.

Please contact us within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please includeall paperwork received from us with your return.

Eternity, Diamond & Anniversary Bands:

dimend SCAASI offers CAD-created Diamond eternity rings set with fine Diamonds of at least G-SI1 quality (unless noted otherwise) and/or Gemstones. Each and every diamond ring featured on our site is made to order. As such, our Eternity, Diamond and Anniversary rings, including special orders of items not featured on our site, are final sale and cannot be returned. This also includes order cancellations.

Please contact us within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include all paperwork received from us with your return.

English Collection Rings:

dimend SCAASI english collection bands are made each time to fit a particular finger size and undergoes days of meticulous hand-crafting and finishing. Therefore, rings in the english collection are final sale and cannot be returned.

We thank you again for your interest in dimend SCAASI! We look forward to creating your order and have you join our family of clients.

Google Customer Review

Send a Message

    • Hate
    • Dislike
    • Neutral
    • Like
    • Love