• WE ARE ACCEPTING ONLINE ORDERS
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    • X We are all working remotely and business as usual for order placing. Due to COVID-19, the estimated delivery date will vary. Please use the Contact Us form to leave us a message. Thank you!
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  • WE ARE ACCEPTING ONLINE ORDERS
  • Learn more
    • X We are all working remotely and business as usual for order placing. Due to COVID-19, the estimated delivery date will vary. Please use the Contact Us form to leave us a message. Thank you!

Frequently Asked Questions

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at
888-502-1700
or contact us here.

Return Policy

We at dimend SCAASI appreciate the opportunity to serve you, and create any of our unique styles for you. Our masterfully created designs are carefully made to the strictest quality control- that's our promise to you, and this is why thousands of couples have selected dimend SCAASI in the USA and Worldwide.

If for any reason we have not exceeded your expectations, you can return your online purchase within 30 days of receipt. Simply contact us at cs@dscaasi.com for authorization and we will provide you with a free return label. Refunds will be executed within 14 days of receipt of the item. First time online purchases may be returned for full refund or store credit. One per order. Purchases made with store credit, may only be returned for store credit. One per order. Instore purchases and special orders with changes to our existing styles are eligible for exchange or store credit only. One per order.

Please don't hesitate to contact us at cs@dscaasi.com with any questions or use our Quick Help for immediate assistance.
American Express and PayPal Payments: A restocking fee of 3.5% will be assessed on all returns or cancellations.

Please note that items showing signs of wear or those that have been set, engraved, altered, resized by a jeweler other than dimend SCAASI, or damaged in any way, cannot be accepted for return.
Returns without "Return Merchandise Authorization" Number (RMA), and packages that are improperly packaged, or uninsured, will be refused receipt. dimend SCAASI is NOT responsible for loss or damage of return shipments.

All orders are shipped upon completion. If you opt to leave your finished order with us for delivery at a later date, the 30-day Return Policy will apply from the date the order was actually ready for delivery.

Loose Diamonds:

dimend SCAASI is in the business of selling fine certified diamonds. Our Ideal and Excellent Cut Grade Round diamonds can be upgraded at full value towards a replacement of at least 2X or greater value. Simply, send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable retail value.

dimend SCAASI now offers lab grown diamonds. Round natural diamonds are eligible for upgrade to a lab grown diamond at 70% of your natural diamond's current market value which is to be no greater than the original purchase price.

Please contact us at cs@dscaasi.com to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Diamonds (or any merchandise) returned without RMA will not be accepted. Please include all paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via insured carrier, (we recommend FedEx), and must be insured at your purchase amount.

If you plan on purchasing a loose diamond from us to be set into a setting not created by dimend SCAASI, please inspect your loose diamond prior to having it set. It's best to have a setting created by dimend SCAASI since our ring styles are made to order for your diamond's exact dimensions and are set by expert setters.
Therefore, if a diamond is set by another jeweler into a setting that dimend SCAASI did not create, the diamond is non-returnable.

Engagement Rings:

dimend SCAASI offers CAD designed engagement rings. Although this process is more pricey, it assures a perfect fit of your new diamond to its setting and eliminates the possibility of the diamond becoming loose easily. Simply put, our engagement rings are of the highest quality available anywhere.

Each and every engagement ring featured on our site is made to order. Existing styles on our site are eligible for refund within 30 days of receipt. One per order. Instore purchases and special orders with changes to our existing styles are eligible for exchange or store credit only within 30 days of receipt. One per order. Additional changes after the initial exchange might be subject to additional costs -- a new CAD design fee, labor, and metal charges. Special orders or rings not featured on our site can be returned for store credit or exchange at scrap metal value - this includes order cancellations (For Tension Rings, please refer to Tension Rings below). Cancellations of orders in process are processed as store credit.

Please contact dimend SCAASI within those 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please includeall paperwork received from us, including the Certificate of your diamond, with your return. A missing Certificate carries a $150 replacement fee. Returns should be sent via any carrier (we recommend FedEx) and must be insured for your purchase amount.

If a setting created for a customer's existing diamond or gemstone is not set by dimend SCAASI, the setting is non-returnable and the warranty is void.

Wedding Rings:

dimend SCAASI offers unique made to order wedding rings for both men and women. Online orders for wedding rings featured on our site can be returned for a full refund within 30 days of receipt. Special orders of wedding rings or customized versions of wedding rings on our site can be returned for store credit or exchange. One per order.

Please contact us at cs@dscaasi.com within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please includeall paperwork received from us with your return.

Eternity and Anniversary Bands:

dimend SCAASI offers CAD-created diamond eternity rings set with fine diamonds of at least G-VS quality (unless noted otherwise) and/or Gemstones. Each and every diamond ring featured on our site is made to order. As such, our Eternity, Diamond and Anniversary rings, including special orders of items not featured on our site, can only be returned for store credit or exchange. This also includes order cancellations.

Please contact us at cs@dscaasi.com within 30 days to receive a "Return Merchandise Authorization" number (RMA) and shipping information. Merchandise returned without RMA will not be accepted. Please include all paperwork received from us with your return.

We thank you again for your interest in dimend SCAASI! We look forward to creating your order and have you join our family of clients.

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