Frequently Asked Questions

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at
or contact us here.

The In-Store Experience

At dimend SCAASI we set out to create a unique in-store experience and you will see and feel the difference from the moment you set foot in our gallery. Ours is a new kind of jewelry store with a contemporary, unstuffy atmosphere. At dimend SCAASI the jewelry is always the star of the show, and our understated, elegant gallery provides the perfect backdrop for our sparkling inventory.

Our smart and approachable staff will happily answer your questions and help you through your search. You never need to worry about high-pressure, hard-sell tactics at dimend SCAASI. We are committed to quality, customer service, and your happiness. To that end, we have private viewing rooms where you can take your time to compare various stones and settings with an experienced member of our team.

Our gallery is housed in the historic Mallers Building at 5 South Wabash. This 1912 art deco skyscraper was built to meet the growing needs of Chicago's silver and diamond dealers. To this day, it remains the heart and soul of the city's landmark Jewelers Row, and we are happy to call it home.

We strongly recommend scheduling an appointment. Doing this will allow our sales representatives to prepare diamonds or gemstones in your budget range and according to your specifications. This also ensures someone is available to help with your questions and show you diamonds and rings from our cases. However, we are able to accommodate walk-ins into our store and will do our best to accommodate you.

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