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Frequently Asked Questions

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at
or contact us here.

The Online Experience

Shopping online can seem overwhelming and impersonal, which is why we strive to offer the same personal care and attention that we provide to customers at our Chicago storefront.

  • We pride ourselves on bringing the store to you, by offering high-quality, 360-degree videos of our vast selection of diamonds and setting styles.
  • We make customizing your design easy, allowing you to select your diamond, setting style, and other details in a straight-forward interface.
  • We’ll provide you speedy and friendly support, via the method of your choice - phone, email, or text messaging.

Read on to learn more about our online custom design process and the other resources available on our site.

Custom Engagement Rings – Explained

We like our rings to be just as unique as your love story, which is why every ring is specially made for each of our customers. Our custom ring builder is easy as 1-2-3:

  • Start by choosing your diamond. Search from thousands of stones in a variety of shapes, sizes, colors, and clarities.
  • You can then choose from our extensive selection of settings, ranging from simple to extravagant. Customize this option further by choosing your preferred metal and finger size.
  • Finally, confirm all the details of your ring; it’s all put together and ready to order!

Prefer to start with a setting? Feel free! Our ring builder allows you the opportunity to start with a diamond or setting.

All rings are made-to-order and typically take 3-4 weeks to complete. Contact information is available below for further customization or other special requests.

Education is Key: We Make It Easy

For those unfamiliar with the world of fine jewelry, engagement ring shopping can be intimidating! We strive to make shopping with us fun, informative and stress-free. Here’s a breakdown of some of our site’s important resources:

  • Our FAQ section is very compressive and answers almost any question you may have about our business, diamonds, jewelry, and policies.
  • Our Education further breaks down information about diamonds and jewelry, including the 4 C’s, the various diamond shapes, and a glossary full of important terms.
  • Curious about lab-grown diamonds? We describe them fully here.

Knowledge is power. We hope that with our resources, we can help you make the most confident and informed decision possible.

We encourage you to browse our website’s products and resources. If you have any questions, check out our contact information below for friendly and fast support.

Want to stay up-to-date on all the latest dimend SCAASI news? Check out our social media links and newsletter sign-up below.

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