About Our Store
We receive a lot of questions from our customers about our Store. In this section, we have compiled some of the most frequently asked questions and provided answers to help you make informed decisions about your purchase.
Why Customers Choose Us?
We believe that our commitment to quality, design, reputation, customer service, and brand values are the reasons why customers choose us as their go-to jewelry brand.
Why dimend SCAASI Is Best For You?
Our rings are crafted with the finest materials, making them both durable and stunningly beautiful.
*Trusted & reviewed by real customers from Google, Yelp, The Knot, Wedding Wire, Birdeye & More
Do you have a Retail location?
Yes, our Chicago Jewelry store was established in 1997. We strongly recommend scheduling an appointment to see us, but you are welcome to visit anytime during our business hours.
Do You Require An Appointment?
We strongly recommend scheduling an appointment. Doing so will allow our sales representatives to prepare diamonds or gemstones in your budget range and according to your specifications. This also ensures someone is available to help with your questions and show you diamonds and rings from our cases. However, we are able to accommodate walk-ins into our store and will do our best to accommodate you.
Book An Appointment Now
Whether you prefer a virtual or in-store appointment, our team is dedicated to providing accurate and personalized assistance to help you find the perfect piece of jewelry to meet your needs.
IN-STORE APPOINTMENT VIRTUAL APPOINTMENT
What Sets dimend SCAASI Apart From Other Jewelers?
Diamonds are our specialty, we are leading experts in the field of Light Performance analysis in diamonds, which is hardly practiced by any Jeweler. Ours is an eye-openning experience as we demonstrate to our clients how to differentiate Excellent cuts by utilizing AGS ASET scope. We pride ourselves on our design creativity and the high quality craftsmanship through use of CAD and 3-D technologies. Our customer service is the reason why our clients keep referring their friends and families to us. We are prompt to respond to emails, chats and requests, service requests and repairs.
dimend SCAASI has 3 Times More Reviews Than Its Closest Competitor
In a comparison of Yelp reviews between the top 10 jewelry stores in Chicago, dimend SCAASI ranks highest with the most positive reviews.
How long has dimend SCAASI been in business?
dimend SCAASI Jeweler was established in 1997 in Chicago. Our location remains the same at the Mallers Building in downtown Chicago
Is the Chicago location your only location?
dimend SCAASI’s only location is in the downtown Loop area of Chicago, Illinois on Jeweler’s Row at 5 S. Wabash, Suite 1734 (17th floor). To schedule an appointment click here or for general inquiries, call us at 312-857-1700 or email us.
What Our Customers Are Saying
Our customers’ satisfaction has been exceptional. They have expressed their appreciation for the outstanding customer support they have received, noting that our team consistently goes above and beyond to meet their needs. The feedback we have received from our customers has been overwhelmingly positive, and we remain committed to providing the utmost level of service and support to our valued clientele.
Customer Reviews
At dimend SCAASI, we are committed to providing our customers with the best possible experience. That’s why we value customer feedback and strive to ensure that every review we receive is used to improve our services.
“Such a great experience with dimend SCAASI! Susan helped me design my wedding band and it turned out so nice! She also helped me with a second aquamarine band. Her & her team were always very responsive and answered any questions I had quickly.”
– Sarah M
“They are tremendously professional. I was a picky customer and they more than met all my needs! Even when I decided I didn’t like my setting and changed it, they didn’t seem bothered. I would definitely recommend them to everyone.”
– Kathy N
“You cannot go wrong at dimend SCAASI. From the moment my fiance and I walked in, everybody was so welcoming, helpful, and informative.”
– Helen L
More Than 1000+ Five-Star Reviews From Real Customers
We’re proud to say that we have more than 1000+ five-star reviews from real customers who have experienced our product or service first-hand. These reviews speak to the quality of our offerings and the satisfaction of our customers.
Experience Our Online Jewelry Store
One-stop solution for all your needs. We strive to make your experience as brilliant as our jewelry with the perfect pieces.
High Quality Diamonds To Cherish Forever
For almost three decades, we have been dedicated to earning our clients’ trust, and we take pride in the long-standing relationships we have built with them over the years.
SHOP MINED DIAMONDS SHOP LAB GROWN DIAMONDS