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Frequently Asked Questions

Policies And Practices

At dimend SCAASI Jeweler we believe the mark of a diligent company is to stand behind its products even years after they were produced, to always make truthful presentations of its products and services, deliver outstanding quality and value and more importantly, to provide an exemplary customer service.

Below is an outline of our policies and practices – please feel free to email us with any questions at sales@dscaasi.com or use Quick Help with one of our sales professionals.

Loose Diamonds, Certifications and Upgrades:

dimend SCAASI is proud to offer some of the finest diamonds available anywhere. For your protection, a diamond you purchase should be independently certified and although there are many Laboratories out there, we strongly believe the GIA, AGS, IGI & GCAL Labs are the strictest in the business and so, to assure you receive the best value, you will only find on our site diamonds certified by these esteemed labs.

For Mined Diamonds:

Our Ideal Triple Excellent Cut Grade mined round diamonds can be upgraded (one upgrade per customer) towards a mined diamond replacement of at least 2X or greater value. Simply send or bring your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable value towards the upgrade.

For Lab Grown Diamonds:

Our lab grown diamonds can be upgraded (one upgrade per customer) towards a lab grown diamond replacement of at least 2X or greater value. Simply bring in or send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. In the event of market decline, your diamond will retain comparable value towards the upgrade. Full market value is to be no greater than the original purchase price.

Conflict Free Guarantee:

dimend SCAASI, as well as the global diamond community, has zero tolerance policy towards conflict diamonds. We fully support the Kimberly Process which tracks diamonds from mine to market. At dimend SCAASI, we only purchase diamonds from the most respected diamond suppliers who, like us, enforce the standards established by the Kimberley Process. All dimend SCAASI diamonds are warranted to be conflict free.In many African nations, diamonds are a major source of good, employing and providing healthcare to thousands.

For more information on this issue, please visit DiamondFacts.org

We thank you again for your interest in dimend SCAASI Jeweler and look forward to creating your order, and have you join our family of clients.