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Frequently Asked Questions

About Us

Customer Service

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FAQ

Diamonds

When buying a diamond, there are many factors affecting the price. dimend SCAASI Jeweler offers only GIA, AGS & IGI certified mined diamonds, which are strictly graded to assure best value for our clients. Our rings are handcrafted individually to fit your new diamond and finger size, by utilizing the latest in CAD design and 3-D printing. This results in superior quality to withstand your lifestyle for years to come, but costs more to produce. The way we see it, you get engaged once and so we spare no expense in our efforts to create the best quality rings available.

dimend SCAASI hand-picked our vendors to upload their inventory onto our website from all over the world. This allows us to offer a huge selection of diamonds in every shape, color, clarity, and cut grade to our customers. For viewing diamonds in our store, we are limited to what is locally accessible through our local vendors and our own inventory. This means that when you come in, we will have a wide variety to show you, but not every single diamond shown on our website.

dimend SCAASI Jeweler is a stress-free no pressure environment. Our diamonds are available as first-come first-served basis. If you like a diamond you see listed on our site, buy it with confidence — you are always welcome to swap it for another diamond we offer without a loss.

dimend SCAASI, as well as the global diamond community, has zero tolerance policy towards conflict diamonds. We fully support the Kimberly Process which tracks diamonds from mine to market. At dimend SCAASI, we only purchase diamonds from the most respected diamond suppliers who, like us, enforce the standards established by the Kimberley Process. All dimend SCAASI diamonds are warranted to be conflict free. We also offer lab grown diamonds.

Eye clean is an industry term which means that if you hold a diamond 10 inches away from you, facing up, and you cannot see inclusions, then it is eye clean.

For your protection and safety, most of our diamonds are laser inscribed with your certificate number, which is viewable under magnification on the Girdle of your diamond.

We often have customers asking about a visible “crack” in their diamond on the profile view — a white “line” 1/3 of the way up from the very bottom of the diamond. This is not a crack or an inclusion. This line is called a “girdle reflection”. The pavilion of the diamond acts as an internal mirror and is reflecting the girdle. This appears in almost every diamond shape so there is no cause for concern.

When the center stone is a mined diamond, the ring is set with mined side diamonds. If the center is lab grown, then the ring is set with lab grown side diamonds (excluding some fancy shapes).

About Lab Grown Diamonds

Mined diamonds and lab-grown diamonds are identical — chemically, physically, & optically. Only the origin is different! One is grown above ground, and the other is grown underground.

YES. Our lab grown diamonds are 100% diamond in every way. Simulants such as Cubic Zirconium, Moissanite and diamond-coated materials are in no way a diamond – the reason they cost much less. Online companies selling lab-created gems often misrepresent their product as a diamond. Ours are type IIa which are the rarest and most valued of all real diamonds. Less than 2% of the world’s diamonds are Type IIa! Diamonds are categorized into four types: Type Ia, Type Ib, Type IIa, and Type IIb. Diamonds that are IIa contain no measurable amount of nitrogen in the crystal structure. This impurity is what imparts a tint to “would be” colorless diamonds.

The most important aspects of a lab grown diamond is that no eco-systems are being destroyed and no one is being killed to make a profit. Lab grown diamonds also cost less 30-50%+ less than mined diamonds — so you save money while obtaining the most sparkly material on the planet. While a diamond certainly still holds value, times change and so do people’s perception of what holds value. Experiences have become much more valued in modern society, so our customers think of all the amazing money they saved to put towards a honeymoon!

While physically and chemically identical to mined diamonds, the main difference is in the pricing. Large rough diamond miners claim that mined diamonds are rare. This claim places a controlled pricing onto mined diamonds. Lab grown diamonds are free of this price control and are more rare than mined diamonds! Bain & Company reports about 133 million carats are mined each year. So how rare are mined diamonds really?

We are experts in the lab grown field. We at dimend SCAASI take the time to evaluate numerous diamonds, choosing only the best lab grown diamonds for our customers. We also have incredible designs to set the diamonds into and offer custom designs at no additional charge.

Lab-grown diamonds are grown by 1 of 2 processes: High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD). With HPHT, the technicians place a diamond “seed” (a small portion of a diamond crystal) into a graphite box which then simulates nature by applying high amounts of heat and pressure, melting the graphite into pure carbon and thus, creating a larger diamond crystal. In the other process, Chemical Vapor Deposition (CVD), a material is deposited from a gas (usually a mixture of hydrogen and methane), onto a diamond plate. A chemical reaction then takes place, producing deposits that grow onto the diamond plate. These processes take on average a few weeks to grow a rough diamond crystal ready for cutting.

Since the 1950s! At first, they weren’t gem quality to set into jewelry but were mostly used for industrial cutting, because diamond is so hard. It has taken decades to perfect the process to grow gem quality diamonds which meet mined diamonds in terms of desirability and size.

Typically, lab grown diamonds cost 30-50% less than mined diamonds but this savings increases as the rarity of a diamond increases in carat, color and clarity.

Absolutely! Our lab grown diamonds come with certificates from the International Gem Institute (IGI) or the Gem Certification and Assurance Lab (GCAL). Below is a link to an article showing that IGI and GIA are just as strict in their grading: https://www.dimendscaasi.com/News/NewsItem.aspx?ArticleID=43417 GCAL is a more scientific certificate: http://www.gemfacts.com/

Yes. Whether it is a lab grown or mined diamond, they are appraised in the same exact way – inflated for insurance purposes in case of market increases for replacement.

GIA’s grading for lab grown diamonds is extremely general. For example, a lab grown diamond that is H color and VS1 clarity, would be graded as “near colorless” and “very slightly” included. We can’t sell to our customers like this – we need a specific color and clarity grade for pricing and authenticity. However, each and every diamond we sell can be certified by GIA upon request.

The same as a mined diamond in that you will be offered about 40-60% less than current market value of your diamond. Reason being, retailers can buy most anything at wholesale prices, so they need to purchase it for less to make it worth their while. If there is a need for you to sell your lab grown diamond, we eliminate the need to sell it elsewhere. Inquire with us for more information.

About Our Store

Yes, our Chicago Jewelry store was established in 1997. We strongly recommend scheduling an appointment to see us, but you are welcome to visit anytime during our business hours.

dimend SCAASI’s only location is in the downtown Loop area of Chicago, Illinois on Jeweler’s Row at 5 S. Wabash, Suite 1734 (17th floor). To schedule an appointment click here or for general inquiries, call us at 312.857.1700 or email us.

We strongly recommend scheduling an appointment. Doing this will allow our sales representatives to prepare diamonds or gemstones in your budget range and according to your specifications. This also ensures someone is available to help with your questions and show you diamonds and rings from our cases. However, we are able to accommodate walk-ins into our store and will do our best to accommodate you.

dimend SCAASI Jeweler was established in 1997 in Chicago. Our location remains the same at the Mallers Building in downtown Chicago

Diamonds are our specialty; we are leading experts in the field of Light Performance analysis in diamonds, which is hardly practiced by any Jeweler. Ours is an eye-openning experience as we demonstrate to our clients how to differentiate Excellent cuts by utilizing AGS ASET scope. We pride ourselves on our design creativity and the high quality craftsmanship through use of CAD and 3-D technologies. Our customer service is the reason why our clients keep referring their friends and families to us. We are prompt to respond to emails, chats and requests, service requests and repairs.

Maintenance And Insurance

Although dimend SCAASI does not insure Jewelry, we provide you with an Appraisal which can be used to obtain insurance coverage. We recommend Jewelers Mutual, a highly regarded, dedicated Jewelry insurance company open since 1913.

We do offer appraisals for $50. This is the paperwork you will need when you insure your jewelry.

Payments & Shipping

Payment is due upfront on all orders. If you wish to only pay the CAD fee to get an order started, the fee is $350. If you wish to proceed from there, this amount is applied towards your total. For this type of transaction, the remaining amount is due on approval of the CAD images to proceed with production. dimend SCAASI Jeweler reserves the right to all CAD design work – we regret we cannot transfer the original CAD production file.

dimend SCAASI accepts all major credit cards, debit cards, bank wire, cash, and checks (personal and cashier). We can also receive payment through Google Pay and Apple Pay. Lastly, we offer financing options through Affirm.

Yes! You have the option to save 2% by paying with check or cash for In-store and Virtual Appointment purchases.

We do not offer layaway plans.

We offer financing through Affirm. You can fill out the application through our site at the checkout and Affirm will determine what financing amount you will receive.

Insured FedEx shipping is free on all new orders and all packages are fully insured for the value of the item shipped. dimend SCAASI ships to a local FedEx HOLD location near you, which requires a form of ID upon picking up. Some locations may require the use of the USPS, such as APO addresses depending on the exact location.

All newly purchased online orders are shipped via FedEx Insured Shipping to a FedEx HOLD location near you at no charge. Repairs (excluding eligible 1st free sizings) are sent via FedEx insured shipping for $40 (covers both ways). Overnight FedEx insured shipping is $100 (covers both ways). International customers will be responsible for any duties, VAT, taxes or surcharges charged by their country. Please check with local authorities prior to placing your order to confirm what these tax and duty amounts are.

Yes! Please note: International customers will be responsible for any duties, VAT, taxes or surcharges charged by their country. Please check with local authorities prior to placing your order to confirm what these tax and duty amounts are.

Privacy & Security

A. We at dimend SCAASI Jeweler take your privacy very seriously! We will never sell any information to anyone. Period! We protect your sensitive information by utilizing the latest Secure Sockets Layer encryption processes. Please refer to our Privacy Policy page for detailed information.

Sales Information

Your first sizing is free within the first year of receipt (where applicable). Simply contact us and we will send you a pre-paid shipping label. If more than one sizing is needed, a fee will apply. International orders are subject to shipping charges. During our 30-day return policy you will not be charged if your ring needs to be re-manufactured if the cost is the same as the original. Outside of the 30 days and within the 1 year for re-sizing, a fee will apply. Please note: each item is created from scratch and hand-polished so it might not look identical to the original. We cannot resize eternity bands, as they need to be completely re-created. Some ring styles, either due to too many sizes needed or the design style itself may limit sizing as well. Therefore, it is very important that you order the correct size at the time of purchase. First time purchases, may be returned for full refund or store credit — excluding setting labor charges on customer provided diamonds, rush fees and appraisal charges. One per order. Special orders with changes to our existing styles are eligible for exchange or store credit only. One per order. Purchases made with store credit, may only be returned for store credit. One per order. International orders are subject to a shipping fee.

Your online purchase can be returned for a full refund with in 30 days of receiving your merchandise — excluding setting labor charges on customer provided diamonds, rush fees and appraisal charges. We will provide you with a free return label. In-store purchases and custom orders are only eligible for exchange or store credit.First time purchases may be returned for full refund or store credit. One per order. Purchases made with store credit, may only be returned for store credit. One per order. International orders are subject to a shipping fee.

dimend SCAASI Jeweler offers warranty covering manufacturing defects for life — which differs than wear and tear. Please be advised that if another jeweler works on our pieces, it voids the warranty with us as we cannot be responsible for another jeweler’s work.

Our Ideal Triple Excellent Cut Grade mined round diamonds can be upgraded towards a mined diamond replacement of at least 2X or greater value. Simply send or bring your diamond to us with its original Lab report and choose your new diamond, then pay the difference. If your new diamond is of a lesser value, you will receive a store credit for the remaining balance. In the event of market decline, your diamond will retain comparable value towards the upgrade. For Lab Grown Diamonds: Our lab grown diamonds can be upgraded towards a lab grown diamond replacement of at least 2X or greater value. Simply bring in or send your diamond to us with its original Lab report and choose your new diamond, then pay the difference. In the event of market decline, your diamond will retain comparable value towards the upgrade. Full market value is to be no greater than the original purchase price.

Our store does have a wide selection of earrings, necklaces and bracelets that you can pay for and leave with same day. With wedding bands, if it can be sized and it is in the correct style and metal you want, we can usually deliver the piece from our cases. Concerning engagement rings, the styles in our cases are samples that we place orders off of with our workshops. We like to start from scratch for your finger size and metal requirements and for your stone shape and carat weight. It’s better for the integrity of the ring.

dimend SCAASI Jeweler offers free finger sizer. You can request a finger sizer from us on our website. Wider rings usually translate to needing a larger finger size than a thin ring. There isn’t a formula for this, but in general, depending on the width, the finger size will need to be ¼ – ½ larger if the band is wide and you were sized with a thin finger sizer. Comfort fit also makes a band fit larger.

dimend SCAASI Jeweler is a designer of fine Jewelry in Chicago. Since most of our pieces start out with CAD technology, we can accommodate most requests. Our fee for CAD creations starts at $350 and up, depending on the complexity of the piece. dimend SCAASI does not duplicate designer pieces out of respect to other designers’ intellectual property.

Yes! Most of our pieces are made to order, so you can change an existing style, combine existing styles, or you can send us an image of a style you don’t see on our website and we can give you a quote! You don’t pay extra for the customization — only for the parts: metal, labor, and diamonds (if any). Contact Us

No, at this time we only sell our settings with an accompanied diamond purchased from us.

If you plan on purchasing a loose diamond from us to be set into a setting not created by dimend SCAASI, please inspect your loose diamond prior to having it set. It’s best to have a setting created by dimend SCAASI since our ring styles are made to order for your diamond’s exact dimensions and are set by expert setters. Therefore, if a diamond is set by another jeweler into a setting that dimend SCAASI did not create, the diamond is non-returnable.

We do not buy back jewelry because we do not sell previously worn items. dimend SCAASI Jeweler is a custom design house so everything we create starts from scratch. However, if you have gold you wish to sell, we can give you a very fair scrap value for the gold based on the daily market.
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